Find out what your new Subaru can do for you.
As you know, vehicles today are very sophisticated. Many of our customers develop more questions after they have the car for a few weeks. Your new Subaru vehicle is engineered with advanced technology to make sure you're safe, comfortable, and entertained on every drive.
To make sure you're familiar with these features and to personalize them according to your needs, Subaru created the Love-Encore visit. You'll have a one-on-one appointment at Fred Anderson Subaru with a Subaru Star Delivery Specialist who will answer any questions you have and help you explore and customize your vehicle's systems.
Just a few of the comments from customers who've experienced a Love-Encore visit:
"What a great service this was. I had so many questions, even after reading through the manual. Clayton was friendly, clear about the features, and really made the whole encounter fun as well as informative. I felt more confident about driving and using the special features, especially EyeSight®, which I love."
"Kevin was very patient and we were so impressed not only with him, but also with all the technology available on our new Subaru Outback. The Love Encore training is a wonderful service."
"I think this was an excellent experience. At time of delivery, you are very overwhelmed, and you do not necessarily absorb all the information. Having this two weeks later gave me a chance to focus on what I am interested in, and I was able to drill down to my specific questions and issues at the time of the follow up visit. Great program!"
Contact your Subaru Star Delivery Specialist to learn more or schedule a Love-Encore visit.
Click on one of the people below to find out more information.
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- Ember Davis
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Ember has extensive knowledge in Subaru's lineup with a passion for helping our customers learn their Subaru inside & out to support you in all of your adventures.
Ember enjoys volunteering at local animal adoption rescue centers along with contributing to environmental protection in our communities.
When Ember isn't at Fred Anderson Subaru, you can find her time hiking, fishing & spending time with her family.
She loves meeting new people and looks forward to helping you feel comfortable, secure & knowledgeable in your Subaru.Take a look at what some of Ember's previous Love Encore customers have to say about their Fred Anderson Subaru experience:"Ember was great to work with - communicative, organized, and professional. Very friendly during the conversation, and I appreciated her willingness to provide contact info incase I have further questions.""This is a great service that I have never had offered with previous vehicle ownership. Usually I had to contact them with requests and visit the dealership on my own. Thanks.""Ember impressed me with the breadth and depth of her knowledge of the vehicle's technology and other features.""I think that this program is wonderful and I'm thankful you offer it. My salesman explained things to me excellently, but it was nice to drive the car and then ask questions that I didn't have when I purchased the vehicle.""Ember was thorough and pleasant. She answered all my questions, and demonstrated some features I was unaware of.""Ember was so friendly, professional and knowledgeable. Just the BEST!!!!!! Thanks so much!!""Worth the trip back to the dealership.""Ember was fantastic. Knowledgeable. Answered every question I had and showed me a bunch of features I didn't know about."
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- Kimberly Peterson
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Helping people find a car they love has always been Kimberly's passion. Since joining Fred Anderson Subaru in 2021, she has enjoyed guiding customers to the Subaru that's perfect for their lifestyle. Born and raised in Asheville, she's now driving her third Subaru, The Outback - with Adaptive Cruise Control as her favorite feature. A proud dog mom, Kimberly loves their loyalty, playful energy, and the way they make every day brighter. She enjoys the peace and quiet of home, surrounded by trees, and lives by the motto, "The secret of getting ahead is getting started." Whether you're new to Subaru or a longtime owner, Kimberly is ready to make your car-buying experience easy, comfortable, and fun.
Read what customers have to say about their experience with Kimberly below:
"I enjoyed the Love Encore Delivery session. Kimberly was very knowledgeable on all aspects of the car. Coming from a much older car, I learned quite a bit about the computer system"
"It was wonderful. Ember and Kimberly are a great team!"
"The Love encore team showed great teamwork and collaboration displaying a wonderful trait for any workforce."
"She was very good at explaining the car at my pace. She also gave me great tips on getting the most out of the car."
"The woman that tended to us was very nice and very good at explaining to us the questions that we had. She took all the time we needed to understand what she was explaining to us."
"Kimberly and Ember were lovely and knowledgeable ladies! They helped me so much. Thanks!"
The Subaru Star Delivery Specialist, Your Vehicle Technology Expert.
Once you take ownership of your new Subaru, your Fred Anderson Subaru Star Delivery Specialist will schedule a return to the retailer for a Love-Encore visit. This should take place within 14 to 60 days from your original delivery date. This is your opportunity to ask questions about your vehicle's features and functions. With the help of the Star Delivery Specialist, you will be confident understanding how your vehicle's technology enhances your driving experience.
Your specialist will explain and demonstrate how to use the systems seen on the right, plus many more, and set them up to work best for you. You will also learn about SUBARU STARLINK™ connected services and how to enroll. Please note this process may take about 30 to 60 minutes. The Star Delivery Specialist is your go-to contact for all of your technology questions before, during, and after taking ownership.
